Cancellation Refund Policy
- Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other Travel Supplier's terms and conditions. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to contact us.
- Although information on your ability to cancel or modify your booking is available online during the booking process. It is your responsibility to familiarize yourself with the Supplier’s specific terms and conditions for cancellations and amendments, since you are deemed to have read and accepted them at the time your booking is placed.
- You may submit your request for change and/or cancellation. After that you will receive an email asking you to confirm with us in order to process your request. If for any reason you do not receive the message, you are solely responsible for contacting us so as to establish that your request is received and being processed. We are not responsible if due to any technical reasons the communication process is not completed.
- If you cancel your booking, you may be entitled to a partial refund. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation.
- The refundable portion of your purchase price (if any) will be refunded to you once we have received the funds back from the Supplier(s). To the extent we are refunded by the Supplier, we shall pass this refund onto you. We are not responsible for a Supplier’s failure to pay a refund.
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